Frequently Asked Questions (FAQ)

To help you better understand Charisle LLC’s apparel products and shopping process, we have compiled the following frequently asked questions. Please feel free to contact us if you have any further questions.

I. What types of products are available?

Our products include windproof jackets, sneakers, and more, suitable for various occasions.

II. How do I choose a size?

A detailed size chart is provided on each product page. We recommend choosing based on your own measurements. If you fall between two sizes, you can choose according to your preference (loose or fitted).

III. How long does it take for my order to ship?

Generally, orders will be processed and shipped within 1–3 business days. Delivery time varies depending on the region and logistics.

IV. Is the product consistent with the picture?

We strive to ensure that the product pictures are consistent with the actual product. However, due to differences in shooting light, equipment display, or different production batches, there may be slight color differences or details.

V. Can I modify or cancel my order?

You can contact customer service to modify or cancel your order before it is shipped. Once an order is shipped, it cannot be changed or cancelled.

VI. Do you support returns and exchanges?

If the product has quality issues or does not match the order, please contact customer service to apply for a return or exchange. Please refer to our return policy for specific rules.

VII. How are shipping costs calculated?

Shipping costs are calculated based on the delivery address, product weight, and logistics method. Specific costs will be displayed on the checkout page.

VIII. Is there automatic renewal after payment?

No. All clothing in our store is a one-time purchase and does not involve any subscriptions or automatic payment services.

IX. How to wash and care for sportswear?

We recommend washing according to the garment label instructions. Generally, hand washing in cold water or gentle machine washing is recommended. Avoid high-temperature tumble drying to extend the life of the garment.

We are committed to providing you with comfortable, stylish clothing and a high-quality shopping experience.