Privacy Policy
Welcome to the Charisle LLC website (hereinafter referred to as “we” or “this website”). We understand the importance of your personal information and are committed to strictly complying with laws and regulations to protect your privacy and security. Please read this Privacy Policy carefully to understand our policies regarding the collection, use, disclosure, and protection of your personal information.
- Information We Collect To provide you with a superior apparel shopping experience, we may collect the following types of information:
Information You Voluntarily Provide:
Registration and Login: When you create an account, we will collect your name, email address, mobile phone number, and password.
Order Processing: When you place an order for items such as sports windproof jackets and sneakers, we will collect your shipping address, contact information, order information, and payment information (payment information is usually processed directly by a third-party payment platform; we do not store sensitive data such as your bank card number).
Customer Service Communication: When you contact us to inquire about sizing, returns, or exchanges, we may collect your communication records with us.
Automatically Collected Information:
Device & Logs: When you visit this website, we may automatically collect your IP address, browser type, operating system, access time, and browsing history (such as pages you viewed for women’s sportswear, sportswear, etc.).
Cookies: We use cookies to remember your login status, shopping cart contents, and browsing preferences to provide you with a smoother shopping experience.
- How We Use Your Information
We collect your information primarily for the following purposes:
Order Processing and Delivery: To confirm your orders, complete payments, arrange logistics and delivery of your sportswear, and provide related after-sales service.
Account Management: To help you manage your personal information and view your order history.
Customer Service: To respond to your inquiries, handle complaints, and return/exchange requests.
Personalized Recommendations: Based on your browsing and purchase history (e.g., you like basic T-shirts or quick-drying clothing), we recommend products you may be interested in.
Website Optimization: To analyze user behavior, improve our website interface and product display, and enhance user experience.
- How We Protect Your Information
Security Measures: We employ industry-standard security technologies (such as SSL encrypted transmission) to protect the security of your personal information during transmission. Simultaneously, our internal systems implement strict access controls for sensitive data.
Data Retention: We will retain your personal information only for the period necessary to provide you with services, unless otherwise required by laws and regulations.
- How We Share or Disclose Information
We promise not to sell your personal information. However, in the following specific scenarios, we may share necessary information with third parties:
Service Providers: To complete orders, we must share your delivery information with logistics companies; to process payments, we need to interact with payment platforms to exchange necessary payment information.
Legal Requirements: We may disclose your information in accordance with the law when required by laws and regulations, legal procedures, or government agencies.
- Your Rights Regarding Information
Under applicable privacy laws, you have the following rights regarding your personal information:
Access and Correction: You can log in to your account to view and modify your personal information at any time.
Deletion: In certain circumstances (such as when you no longer use our services), you can contact us to request the deletion of your account information.
Unsubscribe from Marketing: If you do not wish to receive our marketing emails or text messages, you can unsubscribe via the “unsubscribe link” at the bottom of each email or by replying with “TD” in the text message.
- Cookies Policy
Cookies are small text files stored on your device. You can refuse or manage cookies through your browser settings. However, please note that if cookies are disabled, you may not be able to use the shopping cart function or remain logged in. - Protection of Minors
We take the protection of minors’ personal information very seriously. This website is only intended for adults (18 years and older). We do not knowingly collect personal information from minors. - Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where necessary, notified to you via website announcements or email. We recommend that you check this page regularly for the latest privacy practices.
